Privacy Policy

Privacy policy

 

 

Services: means any products, services, content, features, or functions, as well as applications, and services offered by Go Oryx.

 

Marketplace: means the mobile application offering the Services.

 

1. Who is responsible for the handling of my personal information?

 

The data controller is the company that determines how and for what purpose your personal data will be used.

Personal data collected on the Marketplace, via the application is handled by Go Oryx, a company with its registered office located at [insert address] (hereinafter referred to as “Go Oryx”).

 

1. Why does Go Oryx collect my personal information?

 

Go Oryx use your personal information primarily for the following purposes:

 

Order management and customer relationship management: We need information about you in order to manage your orders and the steps that follow them (for example, deliveries, invoices, accounting and, in particular, client account management, customer relationship management such as satisfaction surveys, management of claims and after-sales service, and product selection).

 

Payment for your orders or subscriptions: Your payments are secure when you make them on our Marketplace.

Payment at the time of purchase

When you pay for a purchase, the information related to the card used for payment is kept for the duration of the transaction and for a period of [insert] months following the payment to ensure transaction proof.

Adding your bank card to your shopping basket for future purchases, if you accept the registration of your bank card to make future purchases easier, your card will be registered in your account and stored for this purpose for the duration of the card's validity, unless you decide to delete the information. You can, in fact, delete data related to your bank card at any time by logging into your account or by notifying us.

 

Personalization of our Services and messages that we send to you: The information we collect about you allows us to improve and personalize the Services we provide and the communications we send to you. For example, we can send you personalized emails based on the products you've looked at on our application or the purchases you've made. During your visit to our application, we may also recommend products that are similar to those you've already purchased or looked at, and that are relevant to your interests. During your purchases, we can also provide you with financial Services tailored to your potential financing needs based on a pre-analysis.

 

Fighting against Fraud: Personal data collected on the Marketplace is also processed in order to ensure the security of payments and deliveries, as well as to provide you with the best possible service.

 

Our Marketplace’s security: We gather certain navigation data in order to ensure the security of our Services and to detect, prevent, or trace any attempt at surveillance or computer intrusion, as well as any violation of the terms and conditions of use of our Services.

 

Client information, as well as Marketplace statistics and performance: We can use data to better understand our customers or for statistical purposes in order to analyze our Marketplace's activity and improve the Services we provide. We analyze customer journeys and conduct audience measurements, such as counting the number of pages viewed, the number of application visits, and the activity of visitors on the application, as well as their frequency of return.

 

1. What types of personal information are collected?

 

We collect the information you provide us with, for example, when:

 

-You create a customer account, and you place an order on the Marketplace or access to our Services.

-You browse application and look at our products.

-you participate in a game or a contest, you contact our Customer Service, you write a comment or leave a review on one of our products or stores.

-You have completed a satisfaction survey and are looking at our advertisements.

 

We collect and process information such as your name, surname, e-mail address, password, phone number, IP address, connection and navigation data, order history, information related to the SAV of your products, preferences and areas of interest, products sought, delivery incidents, and complaints. In some cases, we may be able to collect location data, for example, to help you find the store that is closest to your home.

The mandatory nature of the data is indicated during collection. Some information is collected automatically as a result of your actions on the Marketplace, while others may be passed on to third parties.

 

1. Do we gather information from minors?

 

Because Go Oryx Services aren't targeted at minors, the company doesn't collect or store data about them. It is up to the parents and anybody exercising parental authority to decide whether their minor child is allowed to use the Go Oryx Services. If we learn that a person under the age of 18 has provided us with personal information, we will remove it right away.

 

 If you are a Qatari resident under the age of 18, you acknowledge and accept that your guardian has read and approved to the terms on your behalf by agreeing to this Privacy Statement.

 

1. What legal basis do you use to process my personal data, and for how long do you keep them?

 

Among the legal bases are:

 

The contract: the processing of personal data is required for the performance of the contract to which you have agreed.

Approval: You give your explicit consent to the processing of your personal data (by checking a box, clicking a button, etc.). You have the option to revoke your consent at any time.

The legitimate interest: Go Oryx has an economic interest in handling your data that is justified, balanced, and does not jeopardize your privacy. Except in exceptional circumstances, you can object to a treatment based on a legitimate interest at any time by notifying Go Oryx.

The law: A legislation has made the processing of your personal data mandatory.

 

We will only keep your personal data for as long as it is required to accomplish the reasons for which it was acquired, including to comply with any legal, accounting, or reporting obligations.

 

We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements when determining the appropriate retention period for personal data.

 

 

1. Who will receive my data?

 

The information we collect may be shared with third-party providers to whom Go Oryx may delegate the performance of its Services in the context of the aforementioned goals, such as for the management, execution, processing, and payment of your orders, as well as for marketing purposes.

 

The following are the types of recipients who may get personal data:

 

-Corporate affiliates

-Vendors of the Marketplace

-Advertisers who use Go Oryx public relations Services, as well as marketing and public relations firms and their clients

-Client feedback and satisfaction surveys

-Social media platforms

-Police authorities in the context of judicial requisitions relating to fraud prevention or other authorized third parties

-In the event of an international delivery, customs services are required

 

You accept that we may share your personal information with other parties both inside and outside Qatar.

 

Whenever we transfer your personal data outside of Qatar, we ensure that it receives a similar level of protection by using at least one of the following safeguards:

 

-The European Commission has determined a list of countries that provide a sufficient degree of personal data protection.

-Personal data is protected with adequate precautions, such as specific contract terms.

-We may transfer data to service providers based in the United States if they are members of the Privacy Shield.

 

1. Exercising your rights

 

Depending on how we engage with you, you have the following legal rights about your personal data:

 

-Requesting access to your personal data is a legal right. This allows you to obtain a copy of the personal data we hold on you and verify that we are processing it lawfully.

-Right to request that any of your personal data held by us be corrected. This allows you to have any incomplete, inaccurate, outdated, or misleading data we store about you, as well as data whose processing does not correspond to be fixed, updated, or deleted, although we may need to verify the correctness of the new data you submit.

-At any moment, you have the right to object to the processing of your personal data. Such an objection must be voiced for good reason. This has no bearing on the legality of any processing we have already conducted based on prior consent or to comply with applicable law.

 

1. What types of cookies are used for advertising targeting?

 

We use tracking technology, such as cookies, to tailor advertising to your preferences and interests on our Marketplace.

 

1. Security measures

 

All of the information we receive about you is stored on secure servers, and we've put in place technical and organizational safeguards to protect your personal information.

 

1. Modifications to the Privacy Statement

 

We may update this Privacy Statement from time to time to reflect changes in regulatory regulations and our business practices. Please revisit this page for the latest version of this Privacy policy. We may notify you by posting a notice on our application, or sending you an email.

Your or your guardian's continued use of our Services after an amendment or Notice of Change demonstrates your or their approval (as the case may be) of such changes.

 

1. Contact

 

Please check your account/privacy settings or contact our Privacy Office through the Help Center if you have any privacy concerns, want to exercise your rights, or need more information.